Refund and Returns Policy

Returns and Refunds

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. Electrical products that have been installed cannot be returned. For warranty issues with electrical products including LED lights, controllers, dimmers, head units, amplifiers, speakers, radios, and anoth another electrial product you will need to contact the manufacturer directly. You will need your original purchase receipt to send to the manufacturer.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

• Gift cards
• Downloadable products

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us on the live chat feature on our website.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace non electrical items if they are defective or damaged. If you need to exchange it for the same item, send us a message on our livechat feature.

Shipping returns

To return your product, you should mail your product to: Jacksonville Cycle 287 Branscomb Rd. Green Cove Springs, FL 32043.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us on our live chat feature for questions related to refunds and returns.